Privacy Policy

Who We Are

Cmarts.lk is a B2B Multivendor Marketplace based in Sri Lanka, created to connect wholesalers, manufacturers, distributors, and retailers on a single trusted platform.

Our mission is to provide businesses with a secure, transparent, and efficient online marketplace where they can buy, sell, and grow. We are committed to protecting your personal and business information and ensuring your trust while you use our services.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our platform.

1. Information We Collect

• Personal Information (name, email, phone number, address, business details).
• Account Information (username, password, profile details).
• Transaction Data (orders, payments, invoices).
• Business Information (store name, product details, policies, media uploads).
• Technical Data (IP address, browser type, device information).

2. How We Use Your Information

• Provide and improve our services.
• Manage vendor and buyer accounts.
• Process orders, payments, and deliveries.
• Communicate important updates and promotional offers.
• Ensure security, fraud prevention, and compliance.

3. Sharing of Information

• Vendors and Buyers (as necessary to complete transactions).
• Service Providers (payment gateways, shipping partners, IT services).
• Legal Authorities (if required by law or to enforce our terms).

4. User Rights

• Access and review the information we hold about you.
• Request corrections or updates to your data.
• Request deletion of your account and associated data (subject to legal/financial record-keeping requirements).
• Manage cookie and privacy settings through your account or browser.

5. Data Retention

We keep your personal data only as long as necessary for business, legal, and security purposes. When your data is no longer needed, it is securely deleted.

6. Third-Party Services

Our website may use third-party integrations such as payment gateways, analytics tools, and advertising platforms. These services may collect data in accordance with their own privacy policies.

7. Cookies, Privacy & Security

Cookies Policy

Our site uses cookies and similar technologies to enhance your browsing experience, personalize content, and improve website performance.

We use the following types of cookies:

• 🍪 Essential Cookies – Required for the operation of our website.
• 🍪 Performance Cookies – Collect information about how visitors use our website.
• 🍪 Functional Cookies – Remember preferences (e.g., language, login).
• 🍪 Advertising & Marketing Cookies – Deliver relevant promotions across platforms.
• 🍪 Analytics Cookies – Help us optimize performance through insights.

You can manage or disable cookies in your browser settings, but please note that disabling may affect functionality.

Privacy Commitment

• Collecting only necessary data.
• Ensuring transparency in data usage.
• Allowing you to manage or delete your data.
• Never selling your personal information.

Security Measures

• SSL encryption for secure communication.
• Regular monitoring for unauthorized access.
• Secure payment gateways for transactions.
• Restricted staff access to sensitive information.

8. Media

If you upload images, videos, or files (e.g., product photos, logos), please ensure they do not contain sensitive metadata such as location (EXIF GPS).

We may use uploaded media to:

• Display products and stores on our marketplace.
• Promote content (with your consent).
• Ensure compliance with marketplace standards.

9. Comments & Reviews

• We collect the data shown in the form, plus IP and browser details to detect spam.
• Comments may be checked via automated spam detection tools.
• Reviews may display usernames or store names publicly for transparency.
• Inappropriate, offensive, or fake comments may be removed.

By posting comments, you agree they may be publicly displayed on our site.

10. International Data Transfer

As our platform is based in Sri Lanka, your data is primarily stored and processed locally. However, some third-party services (e.g., payment or hosting providers) may process data outside Sri Lanka.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services means you accept the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• 📧 Email: support@cmarts.lk
• 📞 Phone: [pending]
• 📍 Address: [Coming soon..]