Refund & Return Policy

At Cmarts, we strive to ensure that buyers and sellers have a safe and trusted business experience. This policy explains how returns, refunds, and replacements are handled on our platform.

1. Eligibility for Returns

• Products must be returned within 7 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Certain products (customized, perishable, or clearance items) are not eligible for return.

2. Refund Process

• Refunds are issued once the returned product is inspected and approved by the seller.
• Refunds will be processed within 5–10 business days to the original payment method.
• Delivery/shipping charges are non-refundable, unless the item was damaged or incorrect.

3. Replacements

• If the product is damaged or incorrect, sellers must provide a replacement at no extra cost.
• Buyers should report such issues within 48 hours of delivery.

4. Seller Responsibilities

• Sellers must clearly state their return policy on their store page.
• Sellers are responsible for handling product returns and processing refunds in line with platform rules.

5. Buyer Responsibilities

• Buyers must provide proof (photos/videos) of any damaged or incorrect items.
• Buyers must ensure products are properly packed for return shipping.

If you have any questions about this policy, please contact our Support Team through your Seller Dashboard.